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How 8jj Handles Your Personal Data

At 8jj, we collect only what we need to run your account — your name, contact details, payment records via UPI, Paytm or PhonePe, and activity logs tied…

Transparent Data CollectionUPI & Paytm Transaction RecordsYour Right to Access & DeleteEncrypted Account StorageIndia-Specific Privacy Rules
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8jj How 8jj Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how your personal data is stored, want to request a copy of what we hold, or need to raise a concern about how your account information…

Email Privacy Support Send your data access or deletion request to our dedicated privacy address. We acknowledge every query within 24 hours and resolve most requests within 72 hours, including requests tied to UPI or Paytm payment records.
Live Chat on 8jj Open the chat widget inside your account dashboard to speak with a privacy-trained agent directly. Chat is available around the clock, so you can raise data concerns at any hour without waiting for a business day to start.
Postal Address For formal written requests under applicable Indian data protection law, you may send a signed letter to our registered correspondence address. Include your account email and the nature of your request so we can route it to the right team member quickly.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Each of the six areas below describes a concrete practice 8jj follows to keep your personal data accurate, secure and within your control.

Encrypted Storage

All account data — including your registered phone number, email, and payment identifiers from UPI or PhonePe — is stored using AES-256 encryption at rest. Transmission between your device and our servers uses TLS 1.3, so data in transit is protected against interception.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can adjust cookie preferences from your account settings at any time. Declining analytics cookies does not affect your ability to access the lobby or process a Paytm withdrawal.

Data Retention Periods

Account registration data is held for the duration of your account and for seven years after closure, in line with Indian financial record-keeping requirements. Session logs are purged after 90 days. Payment reference IDs from UPI or PhonePe transactions are retained for the full seven-year period for audit purposes.

Access Requests

You can request a full export of the personal data we hold on your account at any time. Submit the request through live chat or email, verify your identity with your registered phone number, and we will deliver a structured data file within 30 days of the verified request.

Account Security Controls

Two-factor authentication is available for all accounts and we encourage you to enable it via your profile settings. Login attempts from unrecognised devices trigger an email alert to your registered address. Suspicious patterns — such as repeated failed logins — temporarily lock the account and notify you immediately.

Data Correction and Deletion

If any detail we hold is inaccurate — a misspelled name, wrong phone number, or outdated email — you can update it directly from account settings or ask our privacy team to correct it. Deletion requests are processed within 30 days, subject to any statutory retention obligations that apply under Indian law.

Common Privacy Questions from 8jj Account Holders

The questions below cover the data rights and account privacy topics we hear about most often from people who hold an 8jj account in India. If your question is not answered here, reach out through live chat and a privacy agent will respond within 24 hours.

We collect your name, email address, phone number, and date of birth at registration. Once you connect a payment method — UPI, Paytm, or PhonePe — we also store the reference identifiers generated by each transaction for financial record-keeping and security checks.

We share data only with licensed payment processors — such as the gateway that handles your UPI or PhonePe transfers — and when required by Indian courts or regulators. We do not sell your personal data to advertisers or unrelated third parties under any circumstances.

Account registration and payment records are kept for seven years after account closure to comply with Indian financial regulations. Session logs and device identifiers are purged after 90 days, whether your account is active or closed.

Send a request via email or live chat using your registered email address or phone number for identity verification. We will deliver a structured export of your personal data within 30 days of confirming your identity. There is no fee for this request.

Yes. Submit a deletion request through email or live chat. We process confirmed requests within 30 days. Some data — such as payment reference IDs linked to UPI or Paytm transactions — must be retained for the statutory seven-year period and cannot be deleted earlier.

We use session cookies for login continuity and analytics cookies to measure page performance. You can disable analytics cookies from your account settings without affecting your access to the lobby, your wallet, or your PhonePe withdrawal options.

Contact our privacy support team by email or through the live chat widget inside your account dashboard. We acknowledge all formal data complaints within 24 hours and aim to resolve them within 15 business days, in line with applicable Indian data protection norms.

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